Can I change order details such as size or shipping address?

  • Unfortunately, order details cannot be revised after placing a successful order.
  • However you can try cancelling the order and place a new order once the old order has been successfully canceled.

Failed payments?

  • If you have exceeded you card limit or if your card has expired please contact your card issuer.
  • If you got an error message on the checkout page, please check your card information and try to pay again.

How long does it take to process my refund?

  • Once your return has been posted, it can take some time for processing the payment. Normally it can take up to 25 working days to receive your refund in the bank account. Your patience is appreciated.

Why is my refund lower than expected?

  • Costs such as conversion fees and credit card transaction fees and floating exchange rates cannot be refunded.